Shipping Policy

Thank you for shopping with us. Please read our shipping policy carefully before placing an order.

1. Order Processing Time

• Orders are usually processed within 1–3 business days after payment confirmation.

• Customized or printed products may take additional processing time depending on design and order quantity.

2. Delivery Time

• Estimated delivery time is usually 3–7 business days depending on the customer’s location.

• Delivery timelines may vary during festivals, sales, public holidays, or unforeseen courier delays.

3. Shipping Charges

• Shipping charges, if applicable, will be displayed during checkout.

• Free shipping offers may be available on selected orders or promotions.

4. Order Tracking

• Once the order is shipped, tracking details will be shared through SMS, email, or WhatsApp (if available).

5. Incorrect Address

• Customers are responsible for providing accurate shipping information.

• We are not responsible for delivery issues caused by incorrect or incomplete addresses.

6. Delayed or Failed Deliveries

• Delivery delays caused by courier companies, weather conditions, strikes, or natural events are beyond our control.

• If delivery fails due to customer unavailability or incorrect details, re-shipping charges may apply.

7. Damaged Package

• If the package appears damaged at the time of delivery, customers are advised to record an unboxing video and contact us immediately within 24–48 hours.

8. International Shipping (Optional)

• International shipping availability depends on location and courier service coverage.

• Additional customs duties or taxes, if applicable, must be paid by the customer.

9. Contact Support

For shipping-related queries, customers may contact our support team with their order details.